Customer Services Adviser

Job Introduction

Job Title: Customer Services Adviser
Salary: £24,201 - £28,435 (Experience dependent)
35 hours per week
Location: County Hall Campus, Worcester
Permanent

The Role:
An exciting opportunity has arisen in the Customer Services Contact Centre Team. The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Worcestershire. As a Customer Services Adviser you will work as part of a multi-functional providing a first point of contact for telephone, webchat and online enquiries. You will provide information, advice and request fulfilment services to our customers on behalf of Worcestershire County Council. 

The role will require first class customer service, professionalism, and organisational skills. You will be responsible for understanding the needs of our customers, taking ownership and appropriate action. You will also need to be IT literate, using a variety of IT systems ensuring that a full accurate electronic record of all customer interactions is maintained. You must be enthusiastic, self-motivated and have a “can do” and practical approach and have clear, concise and assertive communication skills, both written and oral. 

We believe staff development is a key aspect for professional and personal growth and we provide a range of courses to support this. We are happy to provide opportunities to enable you to achieve your ambitions and empower you to develop your own skills.

For further information, please contact Paul Appleyard, Customer Services & Relations Manager, at PAppleyard@worcestershire.gov.uk

Benefits:
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage 

• Worcestershire County Council - Why work for us? 

Some of these offers include: 

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible. 

Equality & Diversity:
Worcestershire County Council is committed to promoting equality and diversity and ensuring that all appointments are made based on the suitability of a candidate to the role only.

We are inclusive – this is important to us and we are proud to be a Disability Confident Employer. Disability Confident is helping us recruit and retain great people to meet our workforce needs. If you have a disability and require reasonable adjustments, please let us know.

In line with the "Rehabilitation of Offenders Act 1974, we do not automatically reject applicants with a criminal record. Every application will be considered individually, considering the nature and circumstances of the conviction and the type of work applied for. You will not be asked to disclose 'spent' convictions unless the work requires access to children and vulnerable adults.

Applying:
Please find the Job Description and Person Specification attached. Please write your submission with consideration for the essential and desirable criteria on the Person Specification. This should include examples of why you should be considered, the experience, skills and knowledge that you would bring to the post.

Application Closing Date: Monday, 5th May 2025
Anticipated Interview Date: TBC