Customer Services Adviser

Job Introduction

Job Title: Customer Services Adviser

Grade/Salary: £24,976 - £29,345 (Experience dependent)

Scale:4/5 – Career Graded Post

Contract Type: Full-Time Permanent

Hours: 35 hours

Location: County Hall, Worcester

The Role:

An exciting opportunity has arisen in the Customer Services Contact Centre Team. The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Worcestershire. As a Customer Services Adviser you will work as part of a multi-functional providing a first point of contact for telephone, webchat and online enquiries. You will provide information, advice and request fulfilment services to our customers on behalf of Worcestershire County Council. 

The role will require first class customer service, professionalism, and organisational skills. You will be responsible for understanding the needs of our customers, taking ownership and appropriate action. You will also need to be IT literate, using a variety of IT systems ensuring that a full accurate electronic record of all customer interactions is maintained. You must be enthusiastic, self-motivated and have a “can do” and practical approach and have clear, concise and assertive communication skills, both written and oral. 

We believe staff development is a key aspect for professional and personal growth and we provide a range of courses to support this. We are happy to provide opportunities to enable you to achieve your ambitions and empower you to develop your own skills.

Benefits

In return you’ll get access to lots of training, development and the following benefits:

• 26 days holiday plus bank holidays (potential to match up to 31 days)
• 35-hour working week, with flexible working, including remote working opportunities so that you can split your time between the office and home
• Local Government Pension Scheme
• Access to a range of leisure, fashion, travel and lifestyle discounts 

 Equality – Disability Confident

Worcestershire County Council is committed to promoting equality and diversity and ensuring that all appointments are made based on the suitability of a candidate to the role only.

We are inclusive – this is important to us and we are proud to be a Disability Confident Employer. Disability Confident is helping us recruit and retain great people to meet our workforce needs. If you have a disability and require reasonable adjustments, please let us know.

In line with the "Rehabilitation of Offenders Act 1974, we do not automatically reject applicants with a criminal record. Every application will be considered individually, considering the nature and circumstances of the conviction and the type of work applied for. You will not be asked to disclose 'spent' convictions unless the work requires access to children and vulnerable adults.

Applying:

Please find the Job Description and Person Specification attached.

Please write your submission with consideration for the essential and desirable criteria on the Person Specification. This should include examples of why you should be considered, the experience, skills and knowledge that you would bring to the post.

Application Closing Date: Thursday 18th September 2025

Anticipated Interview Date: To be confirmed.

Supporting Documents:

Job Description

Person Specification