FOS Officer Plus

Job Introduction

Job Title: Finance Officer   
Salary: £26,213 - £28,435 per annum 
35 Hours per Week
Location: County Hall Campus/Wildwood Offices 
Team: Accounts Receivable (Debt) 
Permanent 
 

Opportunity - Scale 5 FOS Officer

Within Finance Operational Services (FOS) we are continually working to ensure the services we deliver support the wider business, our adults and children with care and support needs, and our customer journey too. We support the Finance Operational Services (FOS) Leadership Team in providing strategic, statutory and core financial services to directly support the Council in helping to maintain, improve and deliver frontline services for Worcestershire’s customers, residents and businesses.  We currently have 1 vacancy in Accounts Receivable for a Debt officer for which there are further details below:

The Role for Debt Officer 

• Reporting on customers in liquidation / administration to ensure appropriate action is taken to secure dividend payment or to ensure write off is actioned, when payment cannot be secured.

• Pursuing Deferred Payment Agreement (DPA) debtors or representatives for outstanding monies and arranging payment terms 

• Monitoring Debt, bringing any significant variations or unusual events to the attention of the appropriate budget holder or Team Leader 

• Preparing refunds and write offs, and pass to the appropriate officer for authorisation

• Provide financial advice and support to Authority staff on all aspects of debt recovery and ensure financial governance is adhered to 

• Sensitively handle all interactions with clients and/or their representatives in relation to collection of Debt payments owed to the Council 

• Review and report on debts in query (including debts to be cancelled) and follow up with Service Departments to ensure disputes are resolved and incorrect invoices are cancelled promptly.

• Sending scheduled debt letters and answering phone calls and emails that come into the team mailboxes.

For further information please contact: jmorgan3@worcestershire.gov.uk 

Benefits:

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage 

• Worcestershire County Council - Why work for us? 

Some of these offers include: 

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible. 

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 11th August 2025 
Anticipated Interview Date: W/C 1st September 2025