Library Customer Adviser

Job Introduction

Job Title: Library Customer Adviser 
Salary: £11,115 - £11,300 per annum
17.5 Hours per Week
Location: Kidderminster and Stourport Libraries
Permanent
  

The Role:

Worcestershire Libraries are recruiting!
 
Our libraries team are looking for an individual to fill a post within Kidderminster & Stourport Libraries. The role is diverse, exciting and no two days are the same. The successful candidate will help our customers access a wide range of resources and services. A typical day could see you provide digital one-to-one support, lead events and activities such as a song or storytelling session for children and carry out routine library tasks. Expect to learn something new everyday in a fast-paced customer focused environment.
 
The successful candidate will need to be enthusiastic, flexible and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key. You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service, and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you!
 
Working hours are based on a rota and include Saturdays. While the roles will be primarily based at Kidderminster and Stourport Libraries, there is an expectation that you would work where needed at any library in the cluster when required. This cluster includes Kidderminster, Stourport, Bewdley and Tenbury Wells.
 
For further information please contact: Jenny Turner Library Manager at jturner1@worcestershire.gov.uk

Benefits:

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage Why work for us? | Worcestershire County Council, so do take a look!  Some of these offers include: 

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

 Application Closing Date: Sunday 22nd September 2024
 Anticipated Interview Date: Monday 30th September 2024