Library Customer Advisor

Job Introduction

Job Title: Library Customer Advisor (The Hive - 2 positions)
Salary: £24,790 - £25,183 per annum (based on 37 hours, pro rata for part-time) 
18.5 hours per week, 19.5 hours per week
Location: The Hive
Team: Libraries
Permanent Contract
 

The Role: 

This is a fantastic opportunity to work as part of the first integrated public and University Library in the UK.

The Library Customer Advisor role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast-paced customer focused environment.

You will need to be enthusiastic, flexible and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key.

You will have a strong background in customer service; possibly in retail, hospitality, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Working hours are based on a 2 week rota and include some weekend working and some evening (until 10pm) working.

For further information please contact: Stephanie Jones (SJones1@worcestershire.gov.uk)

Benefits:
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage Why work for us? | Worcestershire County Council, so do take a look!  Some of these offers include: 

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: Sunday 17th August 2025
Anticipated Group Interview Date: Wednesday 3rd September 2025

Anticipated 121 Interview Date: Friday 5th September 2025