Mobile & Outreach Driver & Library Customer Advisor

Job Introduction

Job Title: Mobile & Outreach Driver Library Customer Advisor
Salary: £12,791.50 - £12,994.20 per annum 
18.5 Hours per Week
Location: Mobile in Worcestershire (Home base Malvern Library
Team: Libraries
Permanent 

The Role: 

Worcestershire Libraries are recruiting for an exciting new opportunity. 

The role of the Outreach and Mobile Driver & Library Customer Advisor is diverse, exciting and no two days are the same. You will drive around the county in our new Electric Mobile & Outreach Library Hub vehicle, providing outreach to a wide range of events and locations, including community events and schools, as well as supporting driving of our regular Mobile Library Service.  You will bring our services out into the community and help residents access a wide range of resources and services.  A typical day could see you visit a community event, raising awareness of services, joining new members or visiting a school  and leading events and activities such as a song or storytelling session for children.  

You will need to be enthusiastic and energetic, with excellent customer service skills.

You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Working hours  are 18.5 hours a week, based on 2.5 days a week.  There may also be a requirement to work occasional Saturday’s for specific events.     Whilst the role is mobile and drives around the county delivering services, the vehicle is based at Malvern Library and this will be the usual start/finish location.  Full training for the role and vehicle will be available.

Please provide detailed examples of your experience relating directly to the person specification in your supporting statement.

For further information please contact: Jack Hubbert - JHubbert@worcestershire.gov.uk

Benefits:

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage 

• Worcestershire County Council - Why work for us? 

Some of these offers include: 

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible. 

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 29/4/2026
Anticipated Interview Date: W/C 11th May 2026