Business Support Officer (SEND)

Job Introduction

Job Title: Business Support Officer 
Team: SEND Team
Salary: £26,213.00 to £28,435.00 per annum
35 Hours per Week
Location: County Hall, Worcester
Permanent, Full-time

The Role
The SEND Team oversees and co-ordinates the Council's responsibilities for SEND. This includes the casework management for over 7,000 children and young adults who have Education, Health, and Care Plans (EHCPs).  This role will be to provide a range of business support activities to enable the service to meet its statutory obligations and provide timely and effective services to children, young people, their families, and carers.

The SEND Service carries out the Local Authority's statutory responsibilities to:

• Manage the statutory SEND system for EHC assessment.
• Prepare and issue EHC Plans
• Determine educational placement and support, and to
• Monitor arrangements and provision for individual children and young people with EHC Plans

We are seeking a Business Support Officer to assist us in meeting our statutory responsibilities, providing a range of administrative and business support. This will include managing all forms of contact e.g. telephone, face to face, email, and internet, as well as providing support, advice and guidance and accurately recording information.

You will also be providing frontline support, including giving some advice and guidance, to schools, parents/carers and professionals.  As well as providing casework and/or administrative support to the team with the ability to work under pressure and meet deadlines. 

You will be entering data and information regarding children and young people with EHCPs onto databases used by teams across WCF. It will need to be entered quickly and accurately to ensure the information being used is as up to date as possible.

You should be a good communicator who is self-motivated, solution focused with the ability to liaise and communicate in person/and or in writing a variety of information, including dealing with anxious/apprehensive individuals in a sensitive manner.

Good attention to detail and producing work to a high standard is required as is the ability to maintain confidentiality and comply with data protection requirements. The successful candidate should also have experience in administration, with demonstrable computing experience, especially in the use of software packages of MS Office including the use of spreadsheets as well as management information databases.

As well as considerable experience of office systems including the production of correspondence and reports, filing, arranging, and minuting meetings, dealing with incoming enquiries, document copying & scanning, and keeping accurate records.

Benefits:
 You’ll find an overview of some of the benefits in a document attached to this job advert so do take a look! Some of the other benefits we can offer include:

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

Closing date: Friday 27th June 2025
Interview date: To be confirmed