Business Support Officer

Job Introduction

Job Title: Business Support Officer
Salary: £26,213 - £28,435 per annum 
35 Hours per Week (Part-time applicants may be considered - please see below)
Location: Pershore/Home-based
Team: Education Engagement Team
Fixed Term Contract - 6 months

The Role:  
This is maternity cover for the BSO role supporting the Education Engagement Team. Ideally we are looking for full-time cover but we may consider part-time applicants if they are able to commit to most of the week especially all of Tuesday mornings - please do contact Matt Pooler if this is something you wish to explore before applying.

We are looking for a well-motivated and flexible person who shares our passion for keeping children and young people at the heart of everything we do, providing a good education for all, and acting in a professional and timely way to protect children from harm whilst supporting and embracing inclusivity and diversity.

About Us:
The Education Engagement Team provides many statutory services to all Worcestershire residents for all Worcestershire schools.
This role will be to support the part of the team that has the focus of (School and Post 16 Identification) Tracking, Monitoring and Quality. 
This includes Absence Monitoring within schools (including identification of children who are unable to attend school due to exclusion, medical needs or other reasons, or on a part-time timetable), Participation Monitoring of the Post 16 cohort (including providing careers advice and guidance to the NEET group), identification of children missing education or elective home education, and provision of Child Entertainment and Employment licenses. 
We are seeking a Business Support Officer to assist us in meeting our statutory responsibilities, providing a range of administrative and business support. This will include managing all forms of contact eg telephone, face to face, email, and internet, as well as providing support, advice and guidance and accurately recording information. A key part of the role is to arrange and organise the CCAS (Children who Can't Attend School) panel each week.
As a Business Support Officer you will collaborate with the team, other services (both internally and externally), and schools to ensure that those children not in education or not receiving a full-time suitable education are identified, whilst proactively contributing to the continuous improvement of the service.

About You:
You will also work as part of a small, dynamic team providing frontline support, including giving some advice and guidance, to schools, parents and professionals.  As well as provide casework and/or administrative support to the team with the ability to work under pressure and meet deadlines. A large part of the role will include entering data and information regarding children and young people’s education onto the various systems and databases used by teams across WCC – this data will come from a variety of sources including online forms, spreadsheets, meetings and all forms of communication. It will need to be entered quickly and accurately to ensure the information being used is as up to date as possible.
You should be a good communicator who is self-motivated, solution focused with the ability to liaise and communicate in person/and or in writing a variety of information, including dealing with anxious/apprehensive individuals in a sensitive manner.
Good attention to detail and producing work to a high standard is required as is the ability to maintain confidentiality and comply with data protection requirements.
The successful candidate should also have experience in administration, with demonstrable computing experience, especially in the use of software packages of MS Office including the use of spreadsheets as well as management information databases.
As well as considerable experience of office systems including the production of correspondence and reports, filing, arranging, and minuting meetings, dealing with incoming enquiries, document copying & scanning, and keeping accurate records.
You should have outstanding organisational skills, be able to take ownership, accountability, and responsibility of your work and have excellent relationship building skills. Please see the person specification for further information.

For further information please contact: Matt Pooler (mpooler@worcestershire.gov.uk)

Benefits:
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage 

• Worcestershire County Council - Why work for us? 
• Children's Workforce Academy

Some of these offers include: 

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible. 

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 29/06/2025
Anticipated Interview Date: 17/07/2025